You see the daily deals from Groupon, Living Social, and others and they look so tempting. A massage at half price or less! Who wouldn’t want that? Massage is great and saving money is great. Could there be anything wrong in this picture?
It’s always important to remember – You get what you pay for.
Some customers have no problems and enjoy a good experience. However, many daily deal buyers have had the complaints or problems like the ones discussed here.
You may not be able to get in when you want. Often a business sells so many deals that the available times fill up and you may have to rearrange your schedule to fit it in. Many buyers wait until near the deadline to schedule and are surprised to find there are few or no open appointments. Sound relaxing?
How about are paying somebody to not massage you? Many deals go unused, partly because of scheduling, and some people forget. Now you have paid for something you didn’t get – that’s not a good deal.
Did you read all the rules? Maybe you wanted a couples massage – but that wasn’t included. Some restrict the days and times you can use it. Did you want a deep tissue massage but the deal is for relaxation only? You may get a good massage, but you may not be satisfied since you didn’t get what you really wanted.
If the deal is with a bigger business, the employer agrees to the deal and the employed therapists are stuck working for very low pay. Massage is hard work and I put a lot into each one. Some employees begin to lack motivation for clients who they will probably not see again.
Does the business treat you right and care if you come back? Some businesses have had poor experiences with daily deal customers and may do only the minimum on their part. It’s not a good situation for either the customer or the business. You may have done nothing wrong but don’t get treated well.
Are extra things pushed on you? Some try to make up for the lost revenue by trying to get you to buy add-ons for your appointment, memberships, package plans, or retail products. It’s hardly relaxing to fight off sales pitches while you are there for a massage.
Barry is a licensed Massage Therapist at Main Street Massage in Hudson, Ohio. Find out more about him, his business, and massage at www.HudsonMassageTherapy.com